Contact Us

Our trained staff can help work out what’s right for you. Whatever your query we’re here to help. If we don’t know the answer, we’ll point you in the right direction of someone who does.

What we can’t help with

We’re not regulated by the Financial Conduct Authority which means we can’t give you specific product recommendations, such as telling you which savings account to take out.

If you need regulated financial advice, you’ll need to speak with a professional financial adviser. Read our guide for more information on choosing a financial adviser.

Call our Money Advice Line on

*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes.

Our opening hours

  • Monday to Friday, 8am to 6pm
  • Saturday, 8am to 3pm
  • Sunday and Bank Holidays, closed

Our general email address is

You can make an enquiry by email. Our general email address is [email protected]. We will normally respond to your enquiry within 48 hours of receipt.

Our head office address is

The Money Advice Service, Holborn Centre, 120 Holborn, London, EC1N 2TD

Phone calls

We will never make unsolicited calls to you or ask for personal financial information such as bank details or pension documents.

If you do receive an unexpected call from someone claiming to be from the Money Advice Service, make sure you don’t hand over any personal details and report the call to the FCA.

fca.org.uk/consumers/scams/report-scam

If you have disclosed any banking information to a cold caller, contact Action Fraud on 0300 123 2040 or see their website

actionfraud.police.ukopens in new window

For more on scams, see our beginners guide to scams.

For face-to-face advice

Unfortunately our face-to-face money advice service is no longer available.

Please visit our Debt advice locator page for information on where to find face-to-face debt advice in your area.

For Money Advice Service printed guides

Our free printed guides give you clear, unbiased information and advice. They are a good starting point and can help you make informed choices. Our guides are intended for consumers of UK financial services, resident in the UK.

Use our online order form to request a printed guide.

To make a complaint

We are committed to helping people understand and engage with their money. If you are unhappy with the service you have received, our complaints policy (PDF) sets out how we will handle your complaint.

If you have an issue with using our website, please email [email protected].

For any other complaints, please email [email protected] or write to us at: The Money Advice Service, Holborn Centre, 120 Holborn, London, EC1N 2TD.

We will send you an acknowledgement within five working days and reply to you within 20 working days.

To ensure that we learn from the feedback we receive, our Board gets regular reports summarising any complaints and comments we have received and the actions we have taken.

For general/switchboard enquiries

Phone us on 020 7943 0500.

For press office enquiries (journalists only)

Email [email protected]

Phone 020 3855 0371 (07767 438 670 for out-of-hours or urgent calls)

The press office regrets it cannot take sales and marketing enquiries or transfer to the Switchboard.

Amending or requesting a copy of your personal information

To make a formal Subject Access Request (SAR) please download and complete the SAR Form which can be submitted via email to [email protected] or by post.

Data Protection Officer

The Money Advice Service

Holborn Centre
120 Holborn
London
EC1N 2TD